Support resources
Documents
Document
Data sheet
Language
EnglishType
pdf
Size
267.5 KB
Versioning
- Jabra Direct versions 3.x and earlier will no longer be updated but can still be used.
- Jabra Suite for Mac will no longer be updated but can still be used.
- Jabra products and updates will only be released in the latest version of Jabra Direct.
- Multiple versions of Jabra Direct cannot be installed and used simultaneously. Installing Jabra Direct version 4.x or later will automatically uninstall earlier versions of Jabra Direct and Jabra Suite for Mac.
FAQs
- All categories
What is Jabra Direct?What operating systems does Jabra Direct support?How do automatic firmware updates work in Jabra Direct?Can I use multiple versions of Jabra Direct simultaneously?How do I configure my BroadSoft UC-One (or BroadSoft UC-One based) softphone to support remote call control from my Jabra device?
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Firmware and software
File
Jabra Direct
Platform
macOSLanguage
EnglishRelease date
2026/05/27
Version
8.1.14601
File
Jabra Direct
Platform
WindowsLanguage
EnglishRelease date
2026/05/27
Version
8.1.14601
Latest release notes
Release date:
May 27, 2026Release version:8.1.14601New Features:
- Added support for Jabra PanaCast U30.
- Added a new user experience when no device is connected to Jabra Direct.
Updated:
- Removed support for Windows 32-bit client install. Please see supported OS versions at Jabra Direct.
- Updated the user experience to make it easier to pair a new headset with a Link 370, Link 380 and Link 390 dongle.
- Updated Zoom plugin for Windows and macOS.
- Updated multiple subcomponents for Mac to support Apple Silicon processors.
Fixed:
- If accidently unplug a device during firmware update and reinserting the device to the USB port, Jabra Direct could continuously display error code 18.
- Rosetta warning pop up on macOS has been resolved.
Security Updates:
- Addressed the vulnerability related to CVE-2025-22871
- Addressed the vulnerability related to CVE-2024-24790
- Addressed the vulnerability related to CVE-2023-24531
- Addressed the vulnerability related to CVE-2023-29827
Release date:
February 12, 2026Release version:6.27.03702New Features:
- Added support for Jabra Evolve3 75
- Added support for Jabra Evolve3 85
Fixed:
- In rare cases certain characters could cause Jabra Direct not to display the products correctly
Release date:
December 04, 2025Release version:6.26.32801Fixed:
- Jabra PanaCast 50 was not recognized by Jabra Direct in certain scenarios.
Release date:
October 30, 2025Release version:6.25.29101New Features:
- Co-existence with Jabra Plus for Jabra PanaCast 50
- If a Jabra PanaCast 50 is enrolled and managed via Jabra Plus, it is not possible to make firmware updates or change settings.
Security Updates:
- Addressed the vulnerability related to CVE-2025-7783
- Co-existence with Jabra Plus for Jabra PanaCast 50
Release date:
July 31, 2025Release version:6.24.20901New Features:
- User notifications regarding changes that affect the privacy protection of personal information when the PanaCast 50 is configured over Wi-Fi using WEP, WPA, or open networks.
Fixed:
- The Jabra Direct startup setting on computers was visible to end-users when configured via Jabra Xpress.
Minor performance and stability improvements
Release date:
June 11, 2025Release version:6.23.16101Fixed:
- Resolved an issue that caused excessive network calls from Jabra Direct to the backend.
- Fixed a softphone plugin issue that could, in some cases, lead to high CPU usage.
Release date:
April 29, 2025Release version:6.22.11401New Features:
- Introduced a Universal Mac installer to enhance compatibility with both Intel and M-based processors during installation.
Updated:
- Zoom plugin upgraded to the latest version.
- Enhanced the firmware update process for smoother operation.
Fixed:
- Resolved an issue where SideTone could disappear under specific conditions for certain devices.
- Corrected an error where return code 18 was incorrectly displayed during firmware updates, preventing the update from proceeding.
Security Updates:
- Addressed the vulnerability related to CVE-2025-2783.
Minor performance and stability improvements
Release date:
January 23, 2025Release version:6.21.01701Fixed:
- Resolved an issue giving false positive notifications in certain antivirus programs
Release date:
January 13, 2025Release version:6.20.34801New Features:
- Added support for Jabra Perform 75
- Added support for settings adjustments of Jabra Evolve2 75 when connected via native Bluetooth
Fixed:
- An issue which caused repeated login notifications on macOS
- An issue which caused Jabra PanaCast not to populate in the user interface after being rebooted
- The correct error message is now displayed when a custom Intelligent Meeting Space name is already in use
- An issue which caused managed custom device names not to properly display
- A user interface issue when Jabra Link 400 dongle was removed during the pairing process
- A user interface issue when pairing a Jabra Engage 55 connected via USB
- A user interface issue in Intelligent Meeting Space setup
Security Updates:
- Updated SDK to 3.15.0
- Updated PanaCast api dependency to latest version
- Updated headless firmware updater dependency to latest version
Minor performance and stability improvements
Release date:
October 17, 2024Release version:6.19.28801Fixed:
- Firmware update issues on macOS Sequoia (15.x)
Minor performance and stability improvements